物流政策

Shipping Policy

Last updated: August 4, 2026

1. General and Availability

Aurorae Glass Studio ships to supported destinations worldwide. All orders are subject to product and carrier availability. We make reasonable efforts to keep availability accurate, but an item can occasionally become unavailable after an order is placed.

If we cannot fulfill an item, we will contact you. Depending on the situation, you may choose to wait for restock, select an available alternative, or receive a refund for the unavailable item. Available items in the same order may be dispatched separately when appropriate.

A destination must be covered by an active Shopify Market and an applicable shipping rate before checkout can be completed. The countries and services currently available for your address are shown at checkout.

2. Shipping Costs

Standard shipping costs US$5.99 for orders with a merchandise value below US$60. Orders of US$60 or more qualify for free standard shipping. These rates apply to supported destinations worldwide.

Only standard shipping is currently offered. Express or expedited shipping is not available.

The US$60 threshold is a US-dollar threshold. If the storefront displays another currency, Shopify may show the converted amount at checkout. The shipping amount displayed in the final checkout total is the amount collected with the order.

3. Delivery Terms

3.1 Shipping Time

Standard shipping normally takes 5–10 business days. An estimated delivery date is shown at checkout when available.

Transit estimates are not guarantees. Customs clearance, carrier disruption, weather, remote-area delivery, public holidays, and other conditions outside our reasonable control may affect the arrival date.

3.2 Delivery Address Changes

Contact us through our Contact page as soon as possible if the delivery address needs to be changed. We can update an address only before the parcel is dispatched. After dispatch, any change depends on the carrier and may not be possible.

3.3 Out-of-Stock Items

If an item is unavailable, we will contact you about waiting for restock, selecting an alternative, or receiving a refund for the unavailable item. We will not silently substitute a different product.

3.4 Delivery Estimate Exceeded

If an order is past the estimated delivery window, contact us with the order number. We will review the tracking and open an investigation with the carrier when appropriate.

4. Tracking Notifications

After dispatch, we will send a tracking link when the carrier provides tracking. Tracking scans can take time to appear or update after the parcel is handed to the carrier. The carrier's tracking page is the most current source of transit information.

5. Parcels Damaged in Transit or Incorrect Items

If a parcel appears seriously damaged at delivery, you may refuse it when the carrier permits. If it has already been delivered, inspect the product promptly and contact us as soon as possible.

Provide the order number and clear photographs of the product, outer packaging, internal protective packaging, and shipping label. Keep all original packaging until we confirm the next step. We will assess the issue and, when appropriate, arrange replacement parts, a replacement, or another remedy required by applicable law. Do not return an item before receiving return instructions.

6. Delayed Orders and Cancellation Requests

If manufacturing, quality control, or shipping causes a material delay, we will work with you on an appropriate solution. Depending on the order status, this may include continuing with the order, choosing an available alternative, or cancelling an item that has not entered processing or been dispatched.

Contact us as soon as possible to request a cancellation. A cancellation or order change cannot be guaranteed after processing begins and is not possible after dispatch. After delivery, an eligible order can be handled under our Return and Refund Policy.

7. Taxes, Duties, and Import Charges

Taxes, duties, or import charges are collected by Aurorae Glass Studio only when they are clearly shown at checkout. If they are not shown and collected at checkout, the recipient may be responsible for charges assessed by the destination country's customs or tax authority. We do not advertise duty-paid delivery unless checkout expressly states that duties are included.

8. Incorrect or Incomplete Addresses

Please check the delivery address before submitting the order. Aurorae Glass Studio is not responsible for delays or additional carrier charges caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to help before dispatch.