Terms of service

1. Overview

This website is operated by Aurorae Glass Studio. Throughout the site, “we,” “us,” and “our” refer to Aurorae Glass Studio. By visiting the site or purchasing from us, you agree to these Terms of Service and to the policies linked on the site. Mandatory consumer rights in your country or region are not excluded or limited by these terms.

2. Online Store Use

You may use this store only for lawful purposes. You must not interfere with the operation or security of the site, submit false or misleading information, introduce malicious code, scrape protected content in violation of law, or use our products or services for an unlawful purpose.

You are responsible for keeping your account information secure and for ensuring that the billing, delivery, and contact information provided with an order is accurate and complete.

3. Products and Handcrafted Variation

Aurorae Glass Studio sells handcrafted decorative glass lighting. Small variations in glass color, texture, pattern placement, solder lines, and handcrafted finish are inherent characteristics of the work and are not necessarily defects.

We make reasonable efforts to display product colors and details accurately. Screen settings, ambient light, and the appearance of illuminated versus unlit glass can affect what you see. Product dimensions and specifications should be reviewed before ordering.

4. Electrical Installation and Use

Lighting must be installed and used in accordance with the product instructions and the electrical, building, and safety requirements that apply at the installation location. Hardwired fixtures should be installed by a qualified professional. The customer is responsible for confirming voltage, bulb base, ceiling support, and other compatibility requirements before installation.

Do not use a product with damaged wiring, glass, or hardware. Improper installation, modification, unsuitable bulbs, or use outside the stated specifications may cause damage and may void any non-statutory remedy.

5. Prices, Currency, and Payment

Prices can vary by market and may be displayed in the currency associated with the selected country or region. Any shipping charges, taxes, duties, discounts, and the final order total are shown at checkout when applicable.

We may correct typographical, pricing, or product-information errors and may cancel or refund an affected order when fulfillment is not possible. Payment authorization does not constitute final acceptance of an order.

6. Order Acceptance and Availability

We may refuse or cancel an order for legitimate reasons, including unavailable stock, suspected fraud, payment problems, delivery restrictions, obvious pricing errors, or inability to fulfill the order. If a paid order is cancelled, the affected amount will be refunded to the original payment method.

We may limit quantities when reasonably necessary. Resale, commercial, trade, or project orders may require separate written terms.

7. Shipping, Risk, and Delivery

Shipping is governed by our Shipping Policy. Delivery dates are estimates unless we expressly agree otherwise. Responsibility for loss or damage passes as required by the consumer law that applies to the order; these terms do not transfer carrier risk to a consumer earlier than permitted by law.

8. Cancellations, Returns, and Refunds

Cancellations, returns, and refunds are governed by our Return and Refund Policy. Work made to a customer's specifications or clearly personalized may become non-cancellable after production begins, subject to mandatory consumer rights.

9. Intellectual Property

The Aurorae Glass Studio name, branding, photographs, artwork, product designs, graphics, and original site content are protected by applicable intellectual-property laws. You may view the site and make purchases for personal or authorized business use, but you may not reproduce, sell, republish, or exploit protected content without permission.

10. Reviews and Customer Content

If you submit a review, photograph, or other content, you confirm that you have the right to share it and that it is accurate, lawful, and does not infringe another person's rights. We may moderate or remove unlawful, abusive, deceptive, or irrelevant content. Any separate permission to reuse customer photographs for marketing will be requested or governed by the terms presented when the content is submitted.

11. Third-Party Services and Links

The store may use or link to third-party services such as Shopify, payment providers, carriers, or social platforms. Their services may be governed by their own terms and privacy practices. We are not responsible for an independent third-party website that we do not control.

12. Privacy

Our collection and use of personal information are described in the Privacy Policy displayed on this store. Payment information is processed by authorized payment providers in accordance with their security and privacy requirements.

13. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the site and its content are provided without guarantees beyond those expressly stated. Aurorae Glass Studio is not liable for indirect or consequential loss that was not reasonably foreseeable at the time of purchase. Nothing in these terms excludes liability or consumer remedies that cannot legally be excluded, including applicable rights relating to faulty or misdescribed goods.

14. Severability and Waiver

If a provision of these terms is found unenforceable, the remaining provisions remain effective to the extent permitted by law. A delay in enforcing a right does not waive that right.

15. Changes to These Terms

We may update these terms by posting a revised version on the site. The terms that apply to an order are the terms presented when the order is placed, except where a change is required by law.

16. Governing Law

These terms are governed by the laws applicable to Aurorae Glass Studio, without depriving consumers of mandatory protections available in their country or region. Any governing-law or venue wording added in Shopify must use the store's verified legal business location and must not be invented.

17. Contact

Questions about these terms can be submitted through the Contact page on our website.