Choosing the right light
What size pendant should I choose?
Start with the dimensions of your table, island or seating area, the ceiling height, and how many pendants you plan to use. Check the shade dimensions listed for each product; cord length and the overall installed drop are separate measurements. For an island or a longer surface, mark the proposed positions and compare the space between the shades with the surrounding cabinets and sightlines. Our kitchen island pendant collection links to guides that can help you compare the options. If a measurement you need is not listed, check with us before ordering rather than estimating it from a photograph.
How many pendants do I need over a kitchen island?
Choose the number and spacing together with the actual shade widths, the length of the surface, and the positions of the electrical points. Two pendants can suit some layouts; others may work better with one or three. Mark the shade positions before deciding, and check clear space between the shades, sightlines across the room, and clearance around doors or cabinets. Use the product measurements and the guides linked from our kitchen island collection as a starting point. Confirm the final mounting positions and installed height with your qualified installer for your room and local requirements.
Installation & compatibility
What is included in the box?
Check the exact product page and selected option for what is included. Where a complete pendant set is listed, the product page identifies the shade, cord, lamp holder and canopy. Cord length and bulb inclusion must follow that listing; do not assume that installation hardware or a bulb is included unless stated.
What kind of bulb should I use?
Check the socket type and maximum wattage listed on the product page. We recommend LED bulbs for stained glass: they run cooler, last longer, and will not stress the solder joints the way hot incandescents can.
Are your pendants dimmable?
Dimming compatibility depends on the exact fixture, bulb and dimmer. Follow the socket, voltage and maximum wattage confirmed for that product. If dimming compatibility is not listed, contact us before ordering.
Do I need an electrician?
Check the product’s stated installation method and local electrical requirements. Hardwired fixtures should be installed by a qualified electrician. Confirm mounting support, dimensions and compatibility for the exact product before installation.
Shipping & returns
How long does shipping take, and what does it cost?
Standard shipping is free on every order to supported destinations worldwide. Delivery times vary by destination — the countries and services available for your address are shown at checkout. Every shade is packed by hand in protective packaging. Full details: Shipping Policy.
What is your return policy?
You may request a return within 30 calendar days after delivery. Contact us through the Contact page with your order number and reason for return before sending anything back. Change-of-mind returns must be unused, uninstalled, unmodified, complete and in the original packaging. You arrange and pay the direct return shipping cost. A 35% restocking fee applies to accepted returns, except for confirmed damaged, defective or incorrect items, or where prohibited by law. Custom or personalized products after production begins, gift cards and final-sale items are not eligible for change-of-mind returns. Mandatory consumer rights, including applicable EU/UK rights, are preserved. See the Return and Refund Policy for full conditions and exceptions.
Care & craftsmanship
Is every piece exactly the same?
Handcrafted glass, shell and mosaic pieces can show small variations in color, texture and pattern placement. Construction methods vary by design. Review the product photos and description, and see About Our Craft for more about the collection.
How do I clean stained glass?
Dust with a soft dry cloth. For deeper cleaning, use a lightly damp cloth and dry immediately — avoid abrasive cleaners and never soak the shade, as moisture can work into solder joints over time.
Free email membership
Who can use MEMBER20?
Subscribe free to AuroraeGlass marketing emails to become eligible for 20% off one eligible order with MEMBER20. Confirm your subscription if a confirmation email is sent. No membership fee, manual application, account registration or login is required. Use the same email address at checkout. Shopify checks your actual eligibility and previous use. One use per customer. Cannot be combined with other discounts. Join free email membership.
What emails will I receive, and can I unsubscribe?
You will receive regular marketing emails with new arrivals, offers and lighting inspiration. You can unsubscribe at any time using the link in a marketing email. Unsubscribing removes subscription-based eligibility when your status updates and does not change existing orders or their prices.
Does subscribing again reset MEMBER20?
No. MEMBER20 remains limited to one use per customer, including returning customers who have not used it before. Resubscribing does not reset previous use. Existing approved members retain their original eligibility; this does not subscribe them to marketing emails.
Can I join other member offers after using MEMBER20?
Yes. Free email membership gives you access to member offers throughout the year when available. Eligible subscribers can take part in other member promotions after using the welcome offer. Each promotion has its own dates, eligible products and terms. Public promotions keep their own public eligibility rules.